4 Ways To Deal With Bad Days In Business
You know how it is; you’re pootling along quite nicely in your business and then all of a sudden, out of the blue, BAM!
You’re stopped in your tracks and your perfectly HAPPY day becomes a BAD DAY.
More often than not, it’s something as simple as a snarky comment on your Facebook page or an email from a grumpy person or a snidey mum at the school gates.
It doesn’t take much to send your mood plummeting and send your mojo running to the hills.
The trouble is, once you’re on that slippery slope it’s really hard to climb back up to ‘happy’. Once you’ve decided today is a BAD DAY, your whole energy shifts.Things that wouldn’t have bothered you yesterday are BIG DEALS today.
And, ironically you’ll probably attract MORE bad things because those mind monkeys in your brain will be on a ‘BAD DAY’ spotting mission, looking for more evidence to prove that today is REALLY BAD.
So what do you do, when you’re in this situation? How do you stop a BAD DAY turning into a BAD WEEK?
1. Remember Elsa from Frozen
LET IT GO! Leave today behind as soon as it has finished and start again with a fresh outlook and fresh attitude and fresh energy tomorrow.
That’s a GREAT attitude to have! And it’s exciting! You get a fresh start and a fresh chance every single day! Yay!
2. Put It In Perspective
The other thing that really helps when you are having a bad day is to think “will this matter in 5 days or in 5 weeks, 5 months or 5 years’ time?” Is it a life changing bad day? Or is it just a little bad day?
Even though it feels like the end of the world today, there’s a really big chance you’ll barely remember it in a couple of weeks. Life goes on.
3. Take Control & STAY PROFESSIONAL
When you're having a bad day it's really easy to react emotionally.
Your instinct is to get back at the person who's causing your bad day and SORT THEM OUT, but if you deal with them NOW, when you're hurt and angry, that's really not going to help and could cause all sorts of trouble in the future.
Let THEM rant. Let THEM look like a DRAMA QUEEN.
STAY PROFESSIONAL AT ALL TIMES.
Be strong and silent in public. Don’t rant on your Facebook page. Don't leave nasty messages on THEIR Facebook page. Don't fire off angry replies to their emails. However angry you are right now, however much you want to give your side of the story, don't. Stay strong and professional.
If it's a customer sending furious messages to your FB page, reply saying you're looking into the situation and will come back to them privately (ideally at a specific time, then keep in touch with them).
Do not rise to THEIR emotion. Do what you can to sort out the issue - stick to the facts and do whatever feather smoothing you need. Don't take it personally.
Not only will this approach stop the issue spiralling out of control, nobody can ever come back to you and say you handled it badly. If you stay professional, it will earn you respect. People watch these things - potential customers on your page will be watching to see how you handle it and that will determine whether or not they buy from you.
4. Create A Book Of Awesome
Take all the nice things people have said to you about your business, nice Facebook posts, nice emails, nice feedback and put them all together in one lovely special notebook. This will become your Book of Awesome.
Whenever you have a bad day you can dig out your Book of Awesome and see how much people love you and your business. It’s there, in black and white!
You can’t argue with the evidence. It will shut up those mind monkeys who tell you you’re no good and can’t do this – they LOVE bad days. Bad days are when you listen to those pesky monkeys even more closely.
So, there you have it. Once you realise you're 'having a BAD DAY' do your best to snap out of it - don't let it have any power over you and do your best to shut up the mind monkeys. The sooner you move on, the sooner you can get back to being happy and building your awesome business.